Eko Electricity Distribution Company (EKEDC) has reiterated that prepaid meters are free of charge under the National Mass Metering Programme (NMMP) which started in October 2020 and urged customers to report any individual that demands any form of payment or gratification.
This was disclosed in a statement signed by the General Manager, Corporate Communications of the company, Godwin Idemudia, who stated that there have been reports that some individuals have been demanding for payments for the acquisition of prepaid meters under the National Mass Metering Programme and appealed to customers not to pay anyone as meters are free and subsequently report such heinous acts.
He said: “We appeal to customers to report all cases of demand for money for the acquisition of prepaid meters to enable us investigate and ensure such staff faces the full extent of the law and serve as deterrent for other erring staff. Meters are absolutely free and should not be paid for under the NMMP. Please report to us via our whistleblowing email – whistleblower@ekedp.com or via our website – https://ekedp.com/tellus”.
He also noted that other forms of extortion are frowned at by the Company and should any customer experience that, the customer should report immediately any such infraction for necessary investigation and required disciplinary action. He revealed “we have a robust process to enable us investigate and sanction staff who is fingered in any act of extorting customers under the guise of offering a helping hand. It is our duty to serve our customers and all payments should be made through our official channels”.
Idemudia assured customers who are yet to benefit from the mass metering programme to remain patient as the company has ramped up its metering roll-out and advised customers that are yet to apply to do so on the company’s website via https://ekedp.com/page/OrderMeter to apply and get metered immediately without any charge.
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