2020 Customer Service Week: EEDC reiterates commitment towards improved service quality

The Enugu Electricity Distribution PLC (EEDC) has reiterated its commitment towards providing improved service quality to her customers.

This is as it joined other service-oriented organisations across the globe in commemorating this year’s Customer Service Week (CSW).

The annual weeklong event which kicked off on Monday with the theme, “Dream Team”, reflects the importance of teamwork in providing excellent service to customers and further underscoring the impact of good customer service to the success and growth of any organisation.

While declaring this year’s Customer Service Week event open, the Managing Director/CEO, EEDC, Okey Nwosu, in his message to staff on Monday, reminded them that excellent customer service is a non-negotiable right of the customer, be it internal or external customer.

According to him, EEDC is using this opportunity presented by the Customer Service Week to reach out to her customers through various channels to appreciate them and reaffirm its commitment towards providing them with quality and improved services.

Nwosu further emphasised the fact that customers are the reason the company is in business and that excellent customer service remains a powerful tool for any organisation to adopt, especially in today’s challenging business environment.

He therefore charged staff of the organisation to see themselves as customer service representatives, having the customer in mind at all times and being more customer centric in all their activities, not minding the department they are attached to.

“We acknowledge that some of us have significantly improved in the way we relate with our customers, but we still have to do more in the area of quality service delivery,” Nwosu said.

In her remark, EEDC Customer Service Manager, Ms Ijeoma Ogudebe, stated that EEDC, as a customer-oriented organisation, has in the past three years leveraged this event to appreciate her customers for their patronage and support.

She encouraged her colleagues to drive the theme of this year’s event (Dream Team), because without working as a team, there is no way the organisation can effectively delight her customers.  “All our efforts are geared towards the customer, because they are the reason we are in operation,” Ogudebe emphasised.

Highlights of the activities included the cutting of the Customer Service Week cake, lucky dip for walk-in customers; interactive session on energy management with Maximum Demand (MD) customers; outreach to some customer clusters/estates, special recognition of exceptional staff, etc.

It was gathered that some customers that visited the District offices and the Corporate Headquarters on Tuesday were given a special treat, and this experience continues through the week.

EEDC expressed that its utmost desire is to ensure that her customers are delighted with the quality of services, and that they will continue introducing innovative solutions that will address the needs of customers and make their experience enjoyable.