Nigerians lament bank app crashes as transaction failure persists

Following the directive of the Central Bank of Nigeria for the swapping of old naira notes to new notes, Nigerians have begun to lament the challenges involved in the process despite the extension to February 10, 2023.

Checks by The PUNCH showed that the people are not only experiencing challenges in swapping the old naira notes to new ones in the banks alone but are also faced with bank application failures and unavailability of cash from the Point of Sale operators across the country.

According to some bank customers who spoke with our correspondent, since the beginning of the week, the major banks are mainly affected.

Nigerians have now become stranded due to the non-availability of cash in the ATMs and even Over-the Counters, while transactions over the apps have become a nightmare.

While in many cases, the apps do not open at all, in cases where they open, making a transfer becomes impossible. In other instances where the customer can transfer, the intended receiver does not get credited and this becomes a problem.

Speaking with an Ogun State bank customer, Annie (not real name), said, “My two bank apps are currently experiencing problems. They are bringing error messages. And sometimes, the request take too long to process.”

“My attempt to get money from the Point of Sales attendants on the street is the same thing. Many of them have shut down due to their unavailability to get cash from the banks,” she added.

Another customer, Obe Comfort, who resides in the Gbagada area of Lagos State, lamented how the PoS attendants were taking advantage of the situation.

Comfort decried the hike in charges by the PoS operators being patronised by customers, adding, “They now charge as high as N300 on a N1000 transaction.”

“I would have washed plates yesterday if someone hadn’t paid my bills after eating in a canteen. My hopes were high that I would do a transfer after patronising them not knowing that bank apps were currently down.

“It is a serious issue that needs an urgent attention,” she added.

Meanwhile, an Ibadan-based trader, Mrs Tajudeen Abike, said she had closed down her shop as a result of the scarcity of naira and the challenges the bank apps were currently encountering.

She appealed to the Federal Government to find a lasting solution to the issue as things were going out of hands.

The situation seems worse in other remote areas as traders who usually come to the popular markets in the Mile 12 area of Lagos bitterly expressed displeasure and challenges faced in doing business.

One of the women, Mrs Adefilani Sumbo, who volunteered to speak on their behalf, said their efforts to get cash to buy goods had been futile despite thinking that Lagos would not be experiencing the same problem because of the large number of banks in the state.

“We have queued at the ATM stand since morning despite the large crowd, thinking that we would get money to buy our goods.

“Out of the four ATMs here, only two are dispensing. We have spent all the money on us and are not sure if we will be able to get the goods we came here for, before going back to our towns,” she lamented.

Despite the Central Bank of Nigeria Governor, Godwin Emefiele, announcing a 10-day extension to the deadline to phase out the old currency, the scarcity of the new naira notes persists.

On Thursday, the apex bank directed commercial banks to start the issuance of the new naira notes in the banking halls.

While the CBN continues to claim it released more than enough new notes to the Deposit Money Banks, the reality on the ground points to the opposite.

(Punch)